BILLY GOLLNER VOCAL ACADEMY STUDIO POLICIES
Lessons at Billy Gollner Vocal Academy are fun and informative! We want to keep studio policies transparent and clear so there is never any miscommunication. In turn, we can also spend our lesson time singing, playing piano, guitar, or ukulele! While these policies might seem strict, they are to ensure the mutual respect, safety, and confidentiality of all students and partners at Billy Gollner Vocal Academy.
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For students in regular weekly or biweekly slots, payment will be due at the beginning of the month. Invoices will be sent out via Square on the first Sunday of each month. Payment will still be accepted via E-Transfer, Square, Paypal, or by Cheque/Cash Drop Off.
For students booking single lessons, payment is due upon booking the lesson(s). Students booking single lessons must pre-pay for all individual lessons immediately upon booking the lesson(s).
Please note: refunds are not offered under any circumstances.
Cancellations fall under one of two categories:
1) Cancellations for students in a recurring weekly or bi-weekly lessons: lessons must be cancelled a minimum of 48-hours in advance. Services cancelled with less than 48-hours of the appointment must be paid in full. Students regularly cancelling lessons (more than 2 lesson cancellations in a rolling 3-month period) may lose their regular weekly lesson slot and be asked to book in single lessons. Please note: students only qualify as a recurring weekly or bi-weekly student if they are in a recurring spot (for example, every Monday at 5:30 PM); unless a student is booked into a recurring lesson time, you are classified as a booking "single lessons" (see category 2).
2) Cancellations for students booking single lessons: payment is due upon booking each lesson, cancellations or rescheduled lessons for students booking single lessons are not accepted under any circumstances.
Unfortunately, we cannot make any exceptions to these policies.
Lessons will end at the appointed time even if the student is late for their lesson. The professional standards on working singers and musicians are very high, chronic tardiness may result in termination of the working relationship.
Students can trust that all topics shared in a private lesson will be kept exclusively between the teacher and student at all times. Under no circumstance will private information be shared about students, including their names, without explicit written consent from the student and/or their parent/guardian (for those under 18 years of age).
In addition, students must maintain confidentiality about the identity of other students they meet in passing through Billy Gollner Vocal Academy. Under no circumstance is a student to disclose the identities or skill-levels of other students. Billy Gollner Vocal Academy has the honour and privilege of working with many high level singers, musicians, and professional actors. Under no circumstances should the names of the fellow students you meet at Billy Gollner Vocal Academy be disclosed publicly at any time.
Non-Disclosure of Materials
Material given to students in the course of student’s work with Billy Gollner Vocal Academy is proprietary, copyrighted and developed specifically for Billy Gollner Vocal Academy. Students agree that such proprietary material is solely for Client’s own personal use. Any disclosure to a third party is strictly prohibited, including recordings of lessons.
Students are expected to bring the following to lessons: (1) water, (2) a Music Binder with Assigned Repertoire, hole-punched and organized, (3) a Recording Device (iPhone, iPad, etc.)
Students are expected to maintain regular practice schedules outside of lessons. Here are the minimum practice requirements: (A) 30 minutes, 3 times per week for beginning students, (B) 45 minutes, 3 times per week for intermediate students, (C), 60 minutes, 3 times per week for advanced students.